标题： 通过外包的战略创新：理论综述 显示英文标题

标题： Strategic Innovation Through Outsourcing: A Theoretical Review

摘要： 信息技术外包（ITO）和业务流程外包（BPO）行业的竞争正日益从以节省成本为动机转向服务提供商能够为其客户提供战略利益。创新是外包合作中如今预期的一种利益。创新的重要性不仅在信息系统（IS）文献中被注意到和认可，也在创新和战略等其他管理领域中被注意到和认可。然而，到目前为止，这些各自的研究方向仍然 largely 孤立。我们的理论综述通过整合和分析ITO和BPO背景下的战略创新研究来解决这一差距。本文集包括1998年至2020年间在IS及相关管理领域出版的95篇论文。我们构建了一个四阶段框架，整合了关于（1）在外包环境中追求战略创新决策的先决条件；（2）促进外包关系中战略创新的安排选项；（3）战略创新的生成；以及（4）如文献中所评估的实际战略创新成果的先前见解。我们发现，迄今为止的研究格局存在偏差，许多研究集中在前两个阶段。最后两个阶段仍相对未被探索。我们还讨论了以创新为导向的外包见解与以成本为导向的外包合作现有研究的比较。最后，我们提出了未来研究的方向。 显示英文摘要

摘要： Competition in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings towards strategic benefits that service providers can offer to their clients. Innovation is one such benefit that is expected nowadays in outsourcing engagements. The rising importance of innovation has been noticed and acknowledged not only in the Information Systems (IS) literature, but also in other management streams such as innovation and strategy. However, to date, these individual strands of research remain largely isolated from each other. Our theoretical review addresses this gap by consolidating and analyzing research on strategic innovation in the ITO and BPO context. The article set includes 95 papers published between 1998 to 2020 in outlets from the IS and related management fields. We craft a four-phase framework that integrates prior insights about (1) the antecedents of the decision to pursue strategic innovation in outsourcing settings; (2) arrangement options that facilitate strategic innovation in outsourcing relationships; (3) the generation of strategic innovations; and (4) realized strategic innovation outcomes, as assessed in the literature. We find that the research landscape to date is skewed, with many studies focusing on the first two phases. The last two phases remain relatively uncharted. We also discuss how innovation-oriented outsourcing insights compare with established research on cost-oriented outsourcing engagements. Finally, we offer directions for future research.