标题： 生成式AI如何在政府聊天机器人中有效使用 显示英文标题

标题： How Generative-AI can be Effectively used in Government Chatbots

摘要： 随着人工智能的快速发展以及机器学习和自然语言处理的突破，智能问答机器人已在政务领域得到广泛应用。 本文对广东省政府聊天机器人、ChatGPT和文心一言这两种大语言模型进行了横向比较，以分析现有政府聊天机器人和AIGC技术的优势与不足。 研究发现，政府聊天机器人与大语言模型之间存在显著差异。 中国的政府聊天机器人仍处于探索阶段，尚有差距需要弥补以实现“智能化”。 为了更深入地探讨政府聊天机器人的未来发展方向，本研究提出了有针对性的优化路径，以帮助生成式AI在政府聊天机器人对话中得到有效应用。 显示英文摘要

摘要： With the rapid development of artificial intelligence and breakthroughs in machine learning and natural language processing, intelligent question-answering robots have become widely used in government affairs. This paper conducts a horizontal comparison between Guangdong Province's government chatbots, ChatGPT, and Wenxin Ernie, two large language models, to analyze the strengths and weaknesses of existing government chatbots and AIGC technology. The study finds significant differences between government chatbots and large language models. China's government chatbots are still in an exploratory stage and have a gap to close to achieve "intelligence." To explore the future direction of government chatbots more deeply, this research proposes targeted optimization paths to help generative AI be effectively applied in government chatbot conversations.