Title: Five guidelines to improve context-aware process selection: an Australian banking perspective Show Chinese title

Title: 五个改进上下文感知流程选择的指导原则：澳大利亚银行业的视角

Abstract: As the first phase in the Business Process Management (BPM) lifecycle, process identification addresses the problem of identifying which processes to prioritize for improvement. Process selection plays a critical role in this phase, but it is a step with known pitfalls. Decision makers rely frequently on subjective criteria, and their knowledge of the alternative processes put forward for selection is often inconsistent. This leads to poor quality decision-making and wastes resources. In recent years, a rejection of a one-size-fits-all approach to BPM in favor of a more context-aware approach has gained significant academic attention. In this study, the role of context in the process selection step is considered. The context is qualitative, subjective, sensitive to decision-making bias and politically charged. We applied a design-science approach and engaged industry decision makers through a combination of research methods to assess how different configurations of process inputs influence and ultimately improve the quality of the process selection step. The study highlights the impact of framing effects on context and provides five guidelines to improve effectiveness. Show Chinese abstract

Abstract: 作为业务流程管理（BPM）生命周期的第一阶段，流程识别解决了确定哪些流程应优先改进的问题。 流程选择在此阶段起着关键作用，但这是一个存在已知陷阱的步骤。 决策者经常依赖主观标准，他们对提出的备选流程的了解往往不一致。 这导致了低质量的决策并浪费了资源。 近年来，反对一种适用于所有情况的BPM方法，转而支持更注重情境的方法，受到了学术界的广泛关注。 在本研究中，考虑了情境在流程选择步骤中的作用。 情境是定性的、主观的、易受决策偏见影响且具有政治敏感性的。 我们采用了一种设计科学方法，并通过多种研究方法结合行业决策者，以评估不同流程输入配置如何影响并最终提高流程选择步骤的质量。 该研究突出了框架效应对情境的影响，并提供了五个指南以提高有效性。