标题： 解决痛点的价值 显示英文标题

标题： The Value of Solving Pains

摘要： 我们引入了一个新框架，旨在识别和量化客户痛点在服务创新中的关键价值。 所提出的方法通过提供一种结构化的方法来详细阐述和衡量解决这些客户挑战所产生的价值，从而增强了现有的端到端框架。 该框架的有效性通过在一个工业案例研究中进行操作化验证，其中特定地捕捉了模型参数，并对解决各种运营性和结构性痛点的价值进行了数值评估。 显示英文摘要

摘要： We introduce a novel framework aimed at identifying and quantifying the value of customer pains as a critical element in service innovation. The proposed approach enhances existing end-to-end frameworks by offering a structured method to elaborate on and measure the value derived from solving these customer challenges. The effectiveness of the framework is validated by operationalizing it in an industrial case study, where the model parameters were captured specifically and the value of solving various operational and structural pains was evaluated numerically.