标题： 与安德里亚的对话：游客对博物馆中安卓机器人的看法 显示英文标题

标题： Conversations with Andrea: Visitors' Opinions on Android Robots in a Museum

摘要： 安卓机器人Andrea在德国的一个公共博物馆中连续六天自主与游客进行对话。 没有提供具体背景，因此游客可以在结构化访谈中就可能的使用案例发表自己的观点，没有任何偏见。 此外，44名受访者被询问了他们对机器人的总体看法，不与它互动的原因以及未来使用的必要改进。 安卓机器人的声音和假发在不同的运营日进行了更换，以提供关于其性别的不同提示。 这并没有显著影响机器人整体的积极感知。 大多数游客希望机器人在未来能提供展品信息，而对于其他角色，如接待员，不同的游客有不同的需求，有的想要，有的明确不想要。 说更多语言（而不仅仅是英语）和更快的响应时间是最受欢迎的改进。 这些访谈结果与系统日志的分析一致，该分析显示，在闲聊和个人问题之后，收集到的4436个请求大部分是与博物馆相关的信息以及用不同语言交谈。 从这些真实互动中获得的宝贵见解现在被用来改进系统，使其成为有用的实际应用。 显示英文摘要

摘要： The android robot Andrea was set up at a public museum in Germany for six consecutive days to have conversations with visitors, fully autonomously. No specific context was given, so visitors could state their opinions regarding possible use-cases in structured interviews, without any bias. Additionally the 44 interviewees were asked for their general opinions of the robot, their reasons (not) to interact with it and necessary improvements for future use. The android's voice and wig were changed between different days of operation to give varying cues regarding its gender. This did not have a significant impact on the positive overall perception of the robot. Most visitors want the robot to provide information about exhibits in the future, while opinions on other roles, like a receptionist, were both wanted and explicitly not wanted by different visitors. Speaking more languages (than only English) and faster response times were the improvements most desired. These findings from the interviews are in line with an analysis of the system logs, which revealed, that after chitchat and personal questions, most of the 4436 collected requests asked for information related to the museum and to converse in a different language. The valuable insights gained from these real-world interactions are now used to improve the system to become a useful real-world application.