标题： 比“一无所有更好”：面向老年人的沉浸式共情人工智能机器人的设计策略 显示英文标题

标题： Better Than "Better Than Nothing": Design Strategies for Enculturated Empathetic AI Robot Companions for Older Adults

摘要： 论文断言，在人机交互中模拟共情是实现与老年人令人满意的、可信赖的和合乎伦理的机器人交互的关键组成部分。 根据老年参与者的研究意见，论文指出了一个差距。 尽管接受了机器人护理场景，参与者表达了社会方面质量较差的问题。 目前的人机设计在一定程度上忽视了将共情作为理论化的设计路径。 使用修辞理论，本文定义了说服性共情关系的社会文化期望。 它分析并总结了社会如何在话语交流中理解、重视和协商人与人之间的共情互动，其中共情作为一种社会价值体系发挥作用。 使用两个关于机器人的公共研究资料集，其中一个专门针对老年人的助老科技，它证实了机器人公司生产的公共材料中对共情关注的不足。 本文认为，使用共情护理词汇作为设计路径，是设计旨在支持老年人居家养老目标的人形社交机器人的有效基础。 它主张应该仔细审视情感人工智能融入人-社会辅助机器人交互的社会技术集合，以确保其基于涉及共情品质的真实文化价值观。 显示英文摘要

摘要： The paper asserts that emulating empathy in human-robot interaction is a key component to achieve satisfying social, trustworthy, and ethical robot interaction with older people. Following comments from older adult study participants, the paper identifies a gap. Despite the acceptance of robot care scenarios, participants expressed the poor quality of the social aspect. Current human-robot designs, to a certain extent, neglect to include empathy as a theorized design pathway. Using rhetorical theory, this paper defines the socio-cultural expectations for convincing empathetic relationships. It analyzes and then summarizes how society understands, values, and negotiates empathic interaction between human companions in discursive exchanges, wherein empathy acts as a societal value system. Using two public research collections on robots, with one geared specifically to gerontechnology for older people, it substantiates the lack of attention to empathy in public materials produced by robot companies. This paper contends that using an empathetic care vocabulary as a design pathway is a productive underlying foundation for designing humanoid social robots that aim to support older people's goals of aging-in-place. It argues that the integration of affective AI into the sociotechnical assemblages of human-socially assistive robot interaction ought to be scrutinized to ensure it is based on genuine cultural values involving empathetic qualities.